Returns & Exchanges
At Urban Platter, we strive to ensure every gourmet experience is exceptional, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of food products, we offer replacements or refunds for items reported within 48 hours of delivery.
Inspect Your Order
Upon delivery, please check your package for any signs of damage, leakage, or incorrect items before opening the inner seals.
Contact Support
Email our culinary support team at support@urbanplatter.in with your order ID and clear photographs of the product and invoice.
Verification Process
Our quality assurance team will review your request within 24-48 hours to verify the claim against our freshness and safety standards.
Resolution
Once approved, we will initiate a free replacement shipment or issue a full refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing