Frequently Asked Questions
Everything you need to know about your Urban Platter experience
What is the typical delivery timeframe for my order?
Most orders are processed within 24 hours. Depending on your location, delivery typically takes 2-4 business days for metropolitan areas and 5-7 business days for other regions.
How do you ensure the quality and freshness of gourmet products?
We source our products from premium global suppliers and maintain temperature-controlled warehousing. Every batch undergoes strict quality checks before being packed and shipped to your doorstep.
Do you offer international shipping?
Currently, we ship to over 25,000 pin codes across India. For international inquiries, please contact our support team as shipping availability varies by country and local food import regulations.
What is your return policy for food items?
Due to the perishable nature of food, we generally do not accept returns. However, if you receive a damaged, expired, or incorrect product, please reach out to us within 48 hours for a full replacement or refund.
Are Urban Platter products suitable for specific dietary needs?
We offer a wide range of vegan, gluten-free, and keto-friendly products. Please check the 'Dietary Preference' filter on our website or refer to the ingredient list on the product page for specific details.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most locations for a small convenience fee.